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June 16, 2016
Legal Eye, a subsidiary of the ULS Group, is delighted to announce that North West legal firm Total Conveyancing Services has achieved the Legal Eye Quality Standard (LEQS).
The Legal Eye Quality Standard is recognised to be the first assessment scheme to address those rules and regulations which are over and above the traditional quality standards. The LEQS is awarded to firms who have demonstrated compliance with the Code of Conduct but also with legislation including the E-Commerce Directive, the Bribery Act 2010, the Equality Act 2010 and areas such as referral and fee sharing, publicity and treating customers fairly.
Helen Glaze, Senior Compliance Associate, at Legal Eye says â€œIt has been an absolute pleasure to work with Edwina, John and the staff at TCS over the last few months. TCS recognises the importance of compliance and understands that it is key to the success of its business. In working with TCS, we were particularly impressed by a number of its client facing documents which explain in plain English the process from start to finish. We are delighted to present TCS with the Legal Eye Quality Standardâ€ (photo attached).
TCS Compliance Director, John Jones, who is a professional member of the CLC Council comments “Compliance has always been important to the firm and is crucial to our planned future growth.”
Managing Director, Nick Chadbourne, who joined the firm in February 2016 says â€œIt is testimony to the staff at TCS, and in particular John Jones and Edwina Homfray-Davies, our Professional Support Manager, that our compliance is of such a high standard to achieve this recognition.
The firm is going through some transformational changes in relation to the customer experience and as such it is reassuring to know that we are at the forefront of the sector in relation to our customersâ€™ security.â€
TCS is a member of the Conveyancing Association and is currently celebrating its 10th anniversary. The firm invests heavily in training and development with two of their members of staff shortlisted for the Modern Law â€˜Conveyancer of the Yearâ€™ and â€˜Rising Starâ€™ awards this year, with another shortlisted for â€˜Young Conveyancer of the Yearâ€™ at the LFS Awards.
Article by Legal Eye. Source http://www.legal-eye.co.uk/total-conveyancing-services-tcs-achieves-legal-eye-quality-standard/
Once again that you for all the hard work by the whole team there. I have appreciated working with you for the Remortgages of my properties.Anonymous, Essex
I am emailing to say a big ‘Thank you’ for all your help with our files. Whenever an issue arises you are always happy to help and somehow magically the issue gets resolved. Again thank you and keep up the good work.Anonymous, Connells, Hampshire
I just wanted to say thank you for all your help over the last couple of years and that Monday will be my last day here. I will send an email to all the gang on Monday to say thanks as well.Anonymous, Connells, Hampshire
I would just like to say thank you for your help and I would also like to thank Hannah Simm. I’m very grateful for all the work being done on this and you are amazing people.Mr. Toma, London
Thank you much for your splendid, hard work.Mrs. Chartan, Wokingham
Total Conveyancing Services is regulated and licensed by the Council for Licensed Conveyancers as an Alternative Business Structure (ABS) number 11262 under the provisions of the Legal Services Act 2007. The Managing Director, Head of Legal Practice and Authorised Person is Hayley Hellon. The Financial Controller and Head of Finance and Administration is Jennifer Coyne. Sian Pickett and Ingrid Smeaton are Qualified Directors.
Total Conveyancing Services is a trading name of LMS Direct Conveyancing Ltd. Registered in England & Wales No 05774507. Address: Aldford House, Lloyd Drive, Cheshire Oaks Business Park, CH65 9HQ. A list of the Directors is available upon request or for inspection at our address. VAT Registration Number: 787 4526 79. Telephone calls maybe recorded for monitoring and training purposes.