lms TrackMyCase

Our interactive online case tracking service which provides you with: Key milestone updates; the ability to view key documents immediately and contact your case handler at the click of a button.

Service Information

As one of the leading residential conveyancing firms in England & Wales we take pride in delivering an ethical, energetic and effective service to our clients and introducers of work that you can trust.

Our staff will provide you with professional advice and assistance whilst walking you through the process whether it be a remortgage or a transfer of equity. We will keep the language plain and straightforward whilst keeping the ‘legal jargon’ to a bare minimum’.


Who will deal with your file?

If TCS are instructed to act on your behalf then your file will be allocated to a case handler.  The case handler will carry out the majority of the work personally, but may from time to time be supported by other colleagues.  All matters are supervised by a Team Manager whose details along with the case handlers will be provided within our instruction pack.   We will also confirm the specific manager details for the team in which the case handler is part of.  Ultimately all files are supervised by a qualified Conveyancer.

The services we offer are delivered by two distinct and efficient sections of TCS:

  • ‘TOE’ which deals with all matters involving a transfer of equity.
  • Remortgage which deals with remortgage only files.

We are on the panel of most major lending institutions, meaning that we can also act on behalf of your bank or building society in order to secure the best value solution for you.

On choosing TCS, you will be assigned a dedicated specialist case handler who will be your principal point of contact throughout your transaction, giving you greater control and a direct line of communication.

If you would like further information about our conveyancing services, or to instruct us in respect of your conveyancing transaction, contact us today.

Client care

  • Our quality of service is measured by our client’s feedback. We employ a dedicated Quality Assurance Manager and also a ‘Quality & Customer Standards’ team who work closely with all areas of the business to ensure quality and service is paramount
  • We employ dedicated staff who will ensure case progression and quick turnaround times in accordance with your instructions
  • We encourage a positive culture and work in partnership with our clients to achieve high conversion rates and excellent service delivery

We comply with the CLC Code of Conduct and its ‘Client Charter’ and The Conveyancing Association ‘Pledges’ in relation to customer service


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