TCS

Privacy Policy

TCS (‘We’) is committed to protecting and respecting the privacy of the visitors to our site or when communicating electronically with us.

This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We occasionally update this Policy so please do return and review it from time to time.

For the purpose of the Data Protection Act 2018 (‘the Act’), the data controller is LMS Direct Conveyancing Limited trading as Total Conveyancing Services, Bickerton House, Lloyd Drive, Cheshire Oaks Business Park, Cheshire, CH65 9HQ. Our nominated Data Protection Officer for the purposes of the Act is Dean Carruthers, Operations Director.

Information we may collect from you

We may collect and process the following data about you:

  • Your name, email, address, telephone number and user comments
  • Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  • To provide you with information on other products that we feel may be of interest to you.
  • Information provided to us when our visitors communicate with us electronically for any reason.
  • If you contact us, we may keep a record of that correspondence.

Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers. Pease note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Use of your information

We use information held about you in the following ways:

  • To provide you with information relating to our website, products or our services that you request from us.
  • To provide you with information on other products that we feel may be of interest to you.
  • To meet our contractual obligations to you.
  • To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
  • To notify you about changes to our services.
  • Internal record keeping.
  • Recruitment and selection purposes.
  • To pass your details to accountants, consultants and other professionals, for the purpose of obtaining professional advice and complying with our contractual obligations.

Direct marketing and e-mail marketing

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or electronic means (e-mail or SMS).

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at info@total-conveyancing.com. If you have previously not objected to us using your personal information for direct marketing purposes, you can change your mind at any time by contacting us at info@total-conveyancing.com or Total Conveyancing Services, Bickerton House, Lloyd Drive, Cheshire Oaks Business Park, Cheshire, CH65 9HQ

Disclosing your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may also disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud reduction and minimise credit risks.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by us by email at info@total-conveyancing.com or Total Conveyancing Services, Bickerton House, Lloyd Drive, Cheshire Oaks Business Park, Cheshire, CH65 9HQ.

Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to these websites.

Access to information

The Act gives all individuals the right to access personal information that is held about them. You can request (in writing) a copy of any information that we hold about you. Please contact us if you wish to make such a request.

Cookies Used: