TCS
lms TrackMyCase

Our interactive online case tracking service which provides you with: Key milestone updates; the ability to view key documents immediately and contact your case handler at the click of a button.

Complaints Handling

At TCS, we strive to provide our clients with the very best service.  However, if something goes wrong or you are dissatisfied with the service you have received from us, you should tell us about it immediately.

In the first instance, please raise any concerns with the person undertaking the work for you or the person with overall responsibility.  If, after doing so, you remain concerned about any issues then please contact our Quality & Customer Standards Department as follows:

Quality and Customer Standards Department,

Total Conveyancing Services,

Bickerton House,

Lloyd Drive,

Cheshire Oaks Business Park,

Cheshire,

CH65 9HQ

 

Tel:  0151 348 8799

Email: Customerservices@total-conveyancing.com

 

We have an established client complaints procedure in place to enable us to resolve complaints and problems.  Please click on the following link to take you to our procedure: Complaints Policy

Online Dispute Resolution:

The European Commission has established an Online Dispute Resolution Platform (ODR Platform).  It is specifically designed to help customers resident in the European Union (EU) who have a complaint about goods or services bought online from traders established in the EU.

The ODR Platform can be found here: http://ec.europa.eu/consumers/odr/

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