Our interactive online case tracking service which provides you with: Key milestone updates; the ability to view key documents immediately and contact your case handler at the click of a button.
At TCS, we strive to provide our clients with the very best service. However, if something goes wrong or you are dissatisfied with the service you have received from us, you should tell us about it immediately.
In the first instance, please raise any concerns with the person undertaking the work for you or the person with overall responsibility. If, after doing so, you remain concerned about any issues then please contact our Quality & Customer Standards Department as follows:
Quality and Customer Standards Department,
Total Conveyancing Services,
Cheshire Oaks Business Park,
Tel: 0151 348 8799
We have an established client complaints procedure in place to enable us to resolve complaints and problems. Please click on the following link to take you to our procedure: Complaints Policy
Online Dispute Resolution:
The European Commission has established an Online Dispute Resolution Platform (ODR Platform). It is specifically designed to help customers resident in the European Union (EU) who have a complaint about goods or services bought online from traders established in the EU.
The ODR Platform can be found here: http://ec.europa.eu/consumers/odr/
CLC Compensation Fund
If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).
Once again that you for all the hard work by the whole team there. I have appreciated working with you for the Remortgages of my properties.Anonymous, Essex
I am emailing to say a big ‘Thank you’ for all your help with our files. Whenever an issue arises you are always happy to help and somehow magically the issue gets resolved. Again thank you and keep up the good work.Anonymous, Connells, Hampshire
I just wanted to say thank you for all your help over the last couple of years and that Monday will be my last day here. I will send an email to all the gang on Monday to say thanks as well.Anonymous, Connells, Hampshire
I would just like to say thank you for your help and I would also like to thank Hannah Simm. I’m very grateful for all the work being done on this and you are amazing people.Mr. Toma, London
Thank you much for your splendid, hard work.Mrs. Chartan, Wokingham
Total Conveyancing Services is regulated and licensed by the Council for Licensed Conveyancers as an Alternative Business Structure (ABS) number 11262 under the provisions of the Legal Services Act 2007. The Managing Director and Head of Finance & Administration is Robert Hastie. The Conveyancing Director, Head of Legal Practice and Authorised Person is Hayley Hellon. Sian Pickett is a Qualified Director. Ingrid Smeaton is a Qualified Director.
Total Conveyancing Services is a trading name of LMS Direct Conveyancing Ltd. Registered in England & Wales No 05774507. Address: Aldford House, Lloyd Drive, Cheshire Oaks Business Park, CH65 9HQ. A list of the Directors is available upon request or for inspection at our address. VAT Registration Number: 787 4526 79. Telephone calls maybe recorded for monitoring and training purposes.